Shipping & Returns

Shipping Policy

Last updated: October 2026

Thank you for shopping with us. Please review our shipping policy below for details on how orders are processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully completed.
Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly extended. In such cases, customers will be notified via email.

Shipping Times

Estimated delivery times vary depending on your location:

• United States: 7–15 business days

• International: 10–25 business days

Delivery times are estimates and may vary due to factors such as carrier delays, customs processing, or seasonal volume.

Shipping Rates

Shipping costs are calculated at checkout and displayed before payment is completed.
Any active free-shipping promotions will be clearly indicated at checkout or on the product page.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing tracking details.
Please allow 24–72 hours for tracking information to update after shipment.

If tracking has not updated within 5 business days, please contact our support team.

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, or taxes imposed by your local authorities.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for:

• Delays caused by incorrect or incomplete address information

• Packages returned due to address errors

Additional shipping fees may apply for reshipment.

Delayed or Lost Packages

If your package is delayed beyond the estimated delivery timeframe or appears to be lost, please contact us through our contact page
We will assist in investigating the issue and determining an appropriate resolution.

Delays

If we are unable to ship your order within the timeframes stated above, we will notify you promptly and give you the option to consent to the delay or cancel your order for a full refund.

Damaged or Missing Items

If your order arrives damaged or missing items, please notify us within 7 days of delivery and provide:

• Your order number

• Clear photos of the item and packaging

We will review the claim and arrange a replacement or resolution where applicable.

Contact Information

For any shipping-related questions, please contact us:

📧 Contact us through our contact page
🌐 Website: eoshour.com

Return & Refund Policy

Last updated: October 2026

Thank you for shopping with us. Please review our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original condition

• The item must be returned in its original packaging, including all accessories, manuals, and protective materials

• The return request must be submitted within 7 days of delivery

Items that show signs of wear, use, alteration, or damage caused by the customer are not eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale

• Items damaged due to misuse, improper handling, or normal wear and tear

• Gift cards (if applicable)

How to Initiate a Return

To request a return, please contact us through our contact page with the following information:

• Order number

• Reason for return

• Photos of the item (if applicable)

Once your return is approved, you will receive instructions on how and where to send the item.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

Shipping fees are non-refundable.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:

• Your order number

• Clear photos of the item and packaging

Once verified, we will arrange a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received a refund after the stated timeframe:

1. Check with your bank or credit card provider

2. Contact us through our contact page if the issue persists

Exchanges

We do not offer direct exchanges at this time.
If you would like a different item, please return your original purchase (if eligible) and place a new order.

Cancellations

Orders may be canceled only if they have not yet been processed or shipped.
Once an order has been shipped, it is no longer eligible for cancellation.

Contact Information

For questions regarding returns or refunds, please contact us:

📧 Contact us through our contact page
🌐 Website: eoshour.com